876 DNA TEST Refund Policy
At 876 DNA Test, we are committed to providing accurate and reliable testing services. Please review our refund policy below to understand your options:
Buccal Swabs Collection:
Once buccal swab samples have been collected, no refunds will be issued. The client is only eligible for Store Credit at this time (up to 50% of the test cost). The collection initiates the testing process, incurring non-refundable costs. This applies to all tests done locally and internationally.
Refunds for International Tests:
Once a DNA sample (buccal swab) has been collected in any country, the customer is no longer eligible for a refund. However, a partial amount (up to 50% of the test cost), can be issued as store credit, which may be applied towards another DNA test offered by 876 DNA TEST. Store credit is non-transferable and must be used within 6 months of the original purchase date.
Lab Policy
- Once a DNA test has been received by the laboratory, no refunds will be issued.
- Additionally, refunds will not be provided based on test results, including outcomes that may be unexpected or unfavorable to the customer.
- All sales are final once Lab processing has begun.
- A new test is required once a DNA report is issued to the client, even if the results are inconclusive. At this point, 876 DNA TEST has incurred lab processing fees that are non-refundable.
Refunds for Home Kits:
- Refunds will not be given for Home kits that are already dispatched to the customer.
- 876 DNA Test will have already incurred non-refundable shipping and transaction costs to get the home kits to the Client.
- Refunds will only be given on home kits, 'before' kits are dispatched. Full refunds will be awarded for kits paid for in cash.
- DNA Kits paid for via bank transfers and credit and debit card will attract penalties on the bank/payment processing fees.
Payment Plan Refunds:
- Clients utilizing the payment plan may be eligible for a refund only after the first payment.
- Once the second payment is made the DNA test becomes non-Refundable.
- Refund requests must be made before the buccal swab collection. Any administrative fees or partial costs incurred up to the point of the refund will be deducted.
Mobile Testing Services:
- Refunds for mobile testing services are only available if cancellation is made at least 24 hours before the technician is scheduled to arrive.
- Cancellations made less than 24 hours before the appointment are non-refundable, as preparation and scheduling costs will have already been incurred.
Cancellation Policy:
- Appointments canceled at least 24 hours before the scheduled collection may be eligible for a full or partial refund, depending on the circumstances.
- Cancellations made within 24 hours of the appointment may incur administrative fees.
- For questions or further clarification, please contact our customer service team. We value your business and are here to assist you with any concerns.
If you have any questions, or need further details about our cancellation policy, please email us at info@876dnatest.com.
Thank you for choosing 876 DNA Test.
